Payments and wallet

Open Wallet and tap Top up. Choose an amount, send it by InstaPay or bank transfer to the details shown, then add the transfer reference and a screenshot of the receipt. Our team checks it and the money appears in your balance.

Not yet. Today the wallet is topped up by InstaPay or bank transfer, and bookings are paid from your wallet balance.

When you book, the price leaves your balance and waits in escrow. The coach is paid one coaching session at a time, only after each coaching session is done. If a booking is declined or expires you get it all back, and cancelling an active booking refunds unused coaching sessions.

Report a problem on the coaching session within 48 hours of the coach marking it done. The coaching session is put on hold and the Awzany team reviews it, then either refunds you or pays the coach.

Tap Withdraw, enter the amount and your InstaPay address or bank details. You see the fee and exactly what you will receive before you send. The amount is held while our team makes the transfer; if a withdrawal is rejected, the money returns to your balance.